Handpan Protective Hard Case
Shipping policy
AVERAGE SHIPPING TIME:
- United States: 3-5 weeks
- Canada: 3-5 weeks
- Australia: 2-3 weeks
- United Kingdom: 3-5 weeks
- Rest of World: 3-5 weeks
SHIPPING INFORMATION:
Our international shipping times will vary depending on location.
Our average shipping time to the US and most European countries is around 3-4 weeks, though it can be as few as 3 and as many as 5.
How to track my order?
We will send you a shipping notice email after your item has been shipped which including order and tracking number. You can send these information to our customer service department, and we will help you with your delivery information.
Tips for shipping:
1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.
2) Unsuccessful delivery caused by blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Nomepans.
If you have any question, please contact our customer service department: support@nomepans.com.
If your product doesn’t reach you in that time, we will send you a replacement completely for free, at no cost to you. Simply contact us.
Return Policy
We deeply understand the love behind every pet memorial. Because each piece is often custom-made to honor your companion, returns and exchanges are only possible if an item arrives damaged or defective. This way, we can ensure every order is treated with the same care and respect your pet deserves.
To qualify for return, your item must be in the same condition as when you received it, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.
Return Process
To guarantee a fast and efficiently warranty process:
- Please inform us your order number, describe the issue of the product and provide us pictures or video that can display the problem.
- Our customer service department will reply you within 24 hours in business day and 48 hours in non-business days after receiving the emails.
- Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is valid only! Any return or exchange will be valid only if our customer service department accepted. And you are responsible for the loss due to the wrong address.
- If you do not provide sufficient information, we have the right to reject your request for return. Thank you for your understanding and we deeply appreciate your cooperation.
If the Buyer refuses the product, the Seller shall return to the Buyer the amount paid by the Buyer under the agreement, except for the Seller's expenses for the delivery of the returned product from the Buyer and other related expenses, including customs fees and duties, no later than ten days from the date of the Buyer's submission of the relevant claim.
Damage and Problems
Please check your order upon receipt, if the goods are defective, damaged or received the wrong goods, please contact us immediately, so that we can evaluate the problem and deal with this problem.
Exceptions/Non-returnable goods
Certain types of goods are non-returnable, such as custom goods (such as special orders or personalized goods). If you have any questions or concerns about a particular product, please contact us.
If you have any refund problem you can email us by support@nomepans.com, we will try our best to deal with it ASAP.
Contact information
Foshan Ruiao Selected Trading Co., Ltd.
（佛山市瑞傲甄选贸易有限公司）
Email: support@nomepans.com
Phone/Wechat: +86 18024592016
Address: Room 203, No. 5, Qianzhuang New Village Street, Nanzhuang Town, Chancheng District, Foshan City
（佛山市禅城区南庄镇前庄新村大街5号203室）
AVERAGE SHIPPING TIME:
- United States: 3-5 weeks
- Canada: 3-5 weeks
- Australia: 2-3 weeks
- United Kingdom: 3-5 weeks
- Rest of World: 3-5 weeks
Plus, our commitment to flawless customer support is unwavering. Have questions or concerns?
Don't hesitate to reach out – we're here to assist you every step of the way!
To qualify for return, your item must be in the same condition as when you received it, unworn or unused, labeled, and in its original packaging. You will also need a receipt or proof of purchase.